Experienced Office Cleaning Services In London & Kent

Frequently Asked Questions

• Are you insured?
• Are your cleaning operatives insured?
• What areas do you cover?
• What happens if I am dissatisfied with EDM’s window cleaning service?
• Are there any extra charges that I have to pay such as parking and materials?
• How soon after our initial contact can I get my windows cleaned?
• How often do you recommend that we have our windows cleaned?
• What are your office working hours?
• What are your cleaning operatives' working hours?

Are you insured ?

Yes we have full public liability cover provided by our insurers who are underwritten by Lloyds of London. Our insurance policy will cover any accidental damages to your property caused by our cleaner up to 1 million pounds.

Are your cleaners insured?

Yes, all of our cleaners are covered by our full public liability cover provided by our insurers who are underwritten by Lloyds of London. Our insurance policy will cover any accidental damages to your property caused by any of our cleaners up to 1 million pounds.

What areas do you cover?

We can charge either an hourly rate for an ongoing client or a per job rate for a one off clean. We really try our best to work within the customer’s own requirements and preferences.

What happens if I am dissatisfied with EDM's Window Cleaning Service?

If you are dissatisfied with the cleaning of your windows we will arrange for the cleaning to be done again free of charge.

Are there any extra charges that I have to pay such as parking and materials?

When we provide our free no obligation quotation we provide an all inclusive price. We will factor in charges for parking and materials. We find this is more convenient for our customers. However, a detailed break-down of our quotation is always available if required.

How soon after our initial contact can I get my windows cleaned?

We will always ensure that one of our operatives will be booked in to carry out the work within 24 hours of your initial contact with EDM Cleaning.

How often do you recommend that we have our windows cleaned?

This can vary greatly dependent on your budget or location i.e. if your site is a shop unit or an office. We recommend at least once a week.

What are your office working hours?

Our customer services team are available to take calls from 9am to 5pm Monday to Friday. Call us on Freephone 0500 85 85 80.

What are your cleaning operatives' working hours?

Our cleaning operatives provide cleaning services 24 hours a day seven days a week. If you do require weekends and public holidays please contact us to discuss our special rates for cleaning on these days.